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Archive for Thought Leadership

May
26

Getting Ready for Sustainable Cities

Posted by: Eric | Comments (1)

New York is Going Green

I’m serving as editorial director and moderator of the upcoming Executive Council Sustainability Leadership Forum –  Sustainable Cities: Smarter, Greener, and More Competitive. It has been an interesting event to put together as I’ve interviewed and recruited speakers from companies like Autodesk, Coca-Cola, IBM, Cisco, ARUP, and many others. I’ve learned a lot and look forward to a day of rich, robust discussion.

Amanda Crater, founder of CraterCom, recently interviewed me for apodcast preview of the event: Eric McNulty-Sustainable Cities.

Executives from these large companies all have highly polished stories to tell. Their firms are doing good work and the impact that can be had at the scale at which they operate is significant. My editorial challenge, of course, is to puncture the polish. Not to play “gotcha” but to be sure that the audience gets the insights it needs.

I’m working on my queries: What will the long-term implications of the Deepwater Horizon oil spill be for business in general — not just the extractive industries? Must the cities of the developed world go “brown” before they go “green”? What sustainability opportunities with short payback windows are businesses overlooking?

What are the questions you’d most like me to ask of these executives?

Feb
25

Lessons from Crisis Leadership

Posted by: Eric | Comments (0)

My latest case study for the Harvard Business Review appears in the March 2010 issue. I think that I may hold a record as it is my fifth. I enjoy writing these cases as they are fictional yet must be realistic. This lets me engage in character and plot development (getting harder in the new shorter format) as well as exploring actual organizational and leadership dilemmas.

This one, “The CEO Can’t Afford to Panic,” draws on the work I’ve done in conjunction with Harvard’s National Preparedness Leadership Initiative (NPLI). There, we observe and analyze leaders in high stakes, high stress situations such as natural disasters and terrorist attacks. I’m working to help generalize those lessons so that they are useful to people in more “mundane” situations such as product recalls, mergers and acquisitions, layoffs, turnarounds, and even positive events such as product launches.

I’ve learned a lot through this process working with Dr. Leonard Marcus, Dr. Barry Dorn,  Dr. Isaac Ashkenazi and the rest of the NPLI faculty and students — and am sure to learn much more as we are moving forward on a book on “meta-leadership” — the framework created at the NPLI.

Note: HBR charges for most of its content so you only get to read the complete case if you are a subscriber. I do, however, have a limited number of complimentary downloads. So, while they last, follow this link and read away:

https://archive.harvardbusiness.org/cla/web/pl/product.seam?c=3373&i=3375&cs=1056ec6498f8a894028cef5a2a361932

Dec
21

Small Cities, Second Chances

Posted by: Eric | Comments (0)

A couple of years back I bought a lottery ticket for one of the mega-jackpots. It was about $350 million — one of those times when the possible pay out is so huge that almost everyone goes to buy a ticket.  On one of the days between the purchase and the big drawing I found myself stuck on an airplance and I began daydreaming about what I might do with the winnings.

I quickly realized that after I had paid off the mortgage (and those of various family members), given the nieces and nephews money for college, and bought a few things, I’d still have a lot of money left over. It was then that I had the idea that became Small Cities, Second Chances — a proposal of sorts that asked if targeted micro investments could revive a city like New Bedford or Lawrence (both in MA), places that seem to languish economically despite their proximity to vital urban centers (Boston in this case).

Major investments like a sports stadium, condo complex, or mall never seem to be able to bridge the gap. I began looking at the challenge as one of system design and looked for opportunities where a relatively small investment could possibly deliver outsized returns. The things I advocate for in the Small Cities Prospectus combine public and private interests and include a number of support services such as coaching (this was written before social enterprise was a widely embraced concept). I specifically include investments that don’t come with a direct economic return, as I think that money looking for a return can be put to use in complementary investment, and don’t provide the chance to have something named after anyone (naming potential seems to attract traditional public sector investment). I want to plug the gaps, not eliminate these other efforts.

I view the prospectus as a starting point: some of the items I put forth might work and others might not. The elements that I see as critical, indeed essential, are commitment, creativity, and community. The small city in question must be able to demonstrate that a broad range of stakeholders are interested and engaged in the effort (commitment), that they are willing to try a number of new ideas and aren’t afraid to have some of them fail (creativity), and the effort must include people across the full demographic spectrum  and put equal value on the public and private benefits and costs (community).

I still buy the occassional lottery ticket in hopes of being able to make this a reality. In the meantime, these ideas are offered under a Creative Commons license so you can use them for non-commerical purposes as long as you attribute the source. Or if you are an adventurous angel investor, let’s talk.

Small Cities Prospectus

Nov
16

Blue Sky Paradox

Posted by: Eric | Comments (0)

A few years back I wrote a case study for Harvard Business Review, “They Bought In. Now They Want to Bail Out,” in which I introduced a concept I called the “Blue Sky Paradox.” It is an idea I came up after having experienced several large-scale technology implementations. In essence, the paradox comes from the process: during the discovery phase of the project, the architects get everyone to dream big in order to unearth their true needs, desires, and pain points and then come back with a much narrower solution when they are ready to put something in place.

It is a paradox because the discovery phase is perfectly legitimate — the techies have to both gain an understanding of the underlying issues, build excitement among different constituencies, and get people to put some skin in the game — as is the delivery phase — but the latter has been defined by budgets, time lines, legacy system compatibility issues, and vendor system limitations. It takes skill to manage expectations throughout the process particularly because many of the stakeholders involved in the brainstorming disengage from the process until procurement and design decisions have been made. They don’t get to see how the decisions and trade offs get made.

In brainstorming, your baseline is like a flat line across a page with 180° of possibilities between the two ends. Budgets, deadlines, and other aspects of the subsequent reality pull that line up from each end to form a “V.” All of the suggestions and ideas that fall outside of the “V” represent someones unrealized hopes and unfulfilled desires.

I’ve lived through a couple of such implementations after the case was published and, unfortunately, the lessons are still to be learned. I’m pleased that a couple of of people in the field found it valuable as well: See, Observe, and Learn and Darryl Praill at ADEXA.

Oct
24

UPS Longitudes

Posted by: Eric | Comments (0)

Among the programs I developed and ran at Harvard Business Publishing is the Longitudes series created in collaboration with UPS. These events presented thought leadership on global trade and supply chain management to an audience of top UPS customers. We held these events in Chicago, Frankfurt, New York, Paris, Shanghai, and Toronto. I had the privilege to work with presenters such as the CEOs of Procter & Gamble, Williams Sonoma, Premier Farnell, and others as well as executives from Disney, IBM, Wal-Mart, Starbucks, and a wide range of other companies. Academic leaders from around the world added their insights and I can’t forget Presidents George H.W. Bush, Jimmy Carter, Bill Clinton, F.W. DeKlerk, Vincente Fox, Mikhail Gorbachev, Vaclev Havel, and Lech Walesa.

UPS was a great client with which to work: their top management team was deeply invested in the program, they were truly engaged in the ideas and the concept that educating their customers would pay dividends (and at one point revealed that the Longitudes program had a 500% ROI), and were just all around nice people. The program won the Silver Anvil from the PR Society of America in 2006 and, subsequently, two other top industry awards: Gold award for Best Multi-Venue Event(B-to-B) as given by Event Marketer magazine’s EX Awards  and the silver award for the Best Business to Business campaign as given by the Marketing Agencies Association Globe Awards.

I’ve attached the summary report from the last of the events: Longitudes ’08 held in Barcelona. If you’d like information on any of the others or about how to use thought leadership events to engage more deeply with a key constituency, please be in touch.

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