Metaphors and Meaning

Will the next 007 be schooled in analytics? Perhaps. The U.S. government is reportedly making a nine-figure investment to better understand how language shapes worldviews with the goal of improving its ability to glean intelligence from non-English speakers. It’s known as IARPA: Intelligence Advanced Research Projects Activity.

In an article on The Atlantic‘s web site, Alexis Madrigal describes a “metaphor project” which it is hoped will allow intelligence agencies to understand the implicit meaning in what is written and said in a wide variety of languages. This is an interesting exercise to explore how we say what we mean even when we don’t realize it — or perhaps not,  if we don’t think through the metaphors we choose. Language matters — which should make literate people everywhere smile.

Read my full post at the International Institute for Analytics blog.

The Manuscript is Off to the Publisher

I’ve been working on the second edition of Renegotiating Health Care: Resolving Collaboration to Build Collaboration with Lenny Marcus and Barry Dorn, both of the Harvard School of Public Health, for about 15 months. It feels great to have released the manuscript to Jossey-Bass.

I learned a lot about conflict resolution and negotiation as I edited those sections of the text — and a lot about the health care system through interviews that I conducted on the major trends that will shape health care over the next generation. These trends — system integration, empowered patients, technological advances, a more diverse workforce, and new definitions of trust — are at the heart of several chapters new to the second edition. I had the chance to speak with doctors, nurses, administrators, policy makers, and patients.

I end this first phase of the publication process encouraged as there are lots of smart people and organizations engaged in innovative initiatives to improve outcomes, lower costs, and rehumanize the patient experience. I am also discouraged because the so-called system is so resistant to change. There will be conflicts to be resolved and many, many things to negotiate — and hence the reason for updating this book.

The second edition should be out in 2011. It will be used primarily as a graduate school text. Next up: a book on leadership based on our work together at the National Preparedness Leadership Initiative.

Googling Performance

I moderated a webinar featuring Tom Davenport, Jeanne Harris, and Jeremy Shapiro for the International Institute of Analytics yesterday. It delved into the analytics of talent management and was based on an article in the October Harvard Business Review.

There were many interesting points but the one that struck me most was a revelation about the way that Google manages low performers. Unlike many companies, Google does not immediately blame the person whose performance is faltering. They believe that their hiring practices are sound (and they measure those practices through analytics) and that they bring in talented people. Because of this, they look first at whether the person has been matched with the right job and if the person is being well managed.

I found it refreshing that Google has both faith in its intake processes and the people it hires –and is honest enough to look at itself as well as the “failing” individual. Such an approach not should not only help Google improve its organization, build trust with its workforce, and minimize avoidable turnover costs. Others should learn from their example.

Should Sustainability Have a Seat in the C-Suite?

My latest case study for Harvard Business Review is up and open for comments. It zeroes in on a dilemma focused by many companies these days: should a Chief Sustainability Officer by hired? Sustainability gets a lot of attention these days but companies wonder whether it is best addressed by the executives currently running the business or an outsider with deep knowledge of the subject matter, possible strategies, reporting requirements, etc.

Compelling arguments can be made for each option. Read the case and weigh in with your thoughts.

The case will appear in the December 2010 issue of the print publication. It was co-authored with Rupert Davis, head of the sustainability practice at MontaRosa — a innovative leadership company.

The Latest on the Analytics of Sustainability

As Kermit the Frog famously told us, “it’s not easy being green.” Sustainability rankings go beyond environmentalism to include things like social impact and corporate governance — and a quick review of the many ratings and rankings makes it clear that it isn’t easy being sustainable either. It certainly isn’t easy to know who is best in class: A company that tops one list doesn’t even make another.

Here’s my latest post on the analytics of sustainability for the International Institute for Analytics that looks at where things are now — including a correlation between sustainability and financial performance.